You must register as a member on the Website in order to shop, to use some services and to enjoy special promotions and activities.
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, We reserve the right to suspend accounts without further notice.
In accordance with Customs regulations customers must provide valid and accurate data. All consignee names, address and payers name should be valid. Customers are solely responsible for the accuracy of data that they provide on the Website. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, Makki Mart will not be held responsible and will not offer any compensation in such cases.
Makki Mart will always comply with the law, and We kindly remind users to do the same. As importers the customers are responsible to comply with all laws and regulations in their own countries.
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Makki Mart will not accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. Likewise customers cannot benefit from any bugs or mistakes affecting the website. Any such benefits will be considered unjust and customers will be obliged to immediately waive them. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of the products offered on the Website, Makki Mart may have to limit the number of products available for purchase. Makki Mart reserves the right to change quantities available for purchase at any time, even after you place an order.
Following order dispatch, transportation is the sole responsibility of third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; therefore all associated liability and risks during transportation shall be borne by the buyer.
Customers can cancel their order at anytime prior to shipping; please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded.
Shipping and Delivery
Shipping times displayed on the Website refer to the estimated dispatch time of the packages. Since the actual delivery of your order can be impacted by many events beyond our control We suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Makki Mart cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
There may be occasions when Makki Mart confirms your order but subsequently learns that it cannot be supplied to you. In the event Makki Mart cannot supply a product you ordered in a timely fashion, Makki Mart will contact customers and offer to cancel the order and refund the purchase cost in full.
We try to make the delivery process as simple as possible and it is able to send your order either to your home or to your work place. We can ship your address via all available shipping methods, except for expedited shipping methods, as signatures are required upon delivery.
Shipping and delivery times are calculated in working days from Sunday to Thursday. In the case of major holidays such as New Year, the Black Friday and the 11/11 event please allow extra delivery time. During those special occasions We will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses. Makki Mart cannot make changes to your shipping address once a package has been shipped, and Makki Mart is not liable for packages lost due to incomplete or inaccurate addresses.
We will provide the tracking number. It would take 3/7 days from your purchase request. Actually, tracking numbers become available after the shipment of the product by the seller.
Exchange and Returns
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 7 days for refund (“money back guarantee”). Returns will take approximately 7 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. bKash, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and must include, along with all packaging materials, manuals, blank warranty cards and gifts, plus all accessories and documents provided by the manufacturer and Makki Mart.
You must first contact us before sending any item back. Any product returned without contact will not be refunded.
The money back guarantee does not cover volume/wholesale and customized orders.
Shipping back to Makki Mart is paid for by the customer. We are in general unable to refund you shipping or Courier fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense.
By default, the refund amount cannot exceed the original order amount paid to Makki Mart. Makki Mart is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Makki Mart.
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
Prices and availability of items are subject to change without notice. The prices do not include V.A.T, import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.
You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear any and all applicable taxes as per prevailing law.
Representations & Warranties
We do not make any representation or warranty as to specifics (such as quality, value, salability, etc) of the products or services listed to be sold on the Site when products or services are sold by third parties. We do not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Site. We accept no liability for any errors or omissions, whether on behalf of itself or third parties.
We are not responsible for any non-performance or breach of any contract entered into between you and the sellers. We cannot and do not guarantee your actions or those of the sellers as they conclude transactions on the Site. We are not required to mediate or resolve any dispute or disagreement arising from transactions occurring on our Site.
We do not at any point of time during any transaction as entered into by you with a third party on our Site, gain title to or have any rights or claims over the products or services offered by a seller. Therefore, we do not have any obligations or liabilities in respect of such contract(s) entered into between you and the seller(s). We are not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
We are an online shopping marketplace and these are the terms and conditions governing your access and use of Makki Mart along with its related sub-domains, sites, mobile app, services and tools (the “Site”). By using the Site, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the “User Agreement”). This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.